Delivery Manager – HM Revenue & Customs
We are seeking 2 experienced Delivery Managers to lead the delivery of complex, high‑risk products and services within HMRC’s CDIO function. The role involves coaching and mentoring delivery managers and teams, promoting Agile practices (particularly Scrum), and driving continuous improvement. You will help embed innovation and modern ways of working across the organisation, contributing to IT and business objectives.
Key Duties
* Lead one or more multi‑functional teams delivering complex projects, managing dependencies across agile and non‑agile team
* Coach and mentor teams in Agile practices, focusing on Scrum and scaled methodology
* Facilitate continuous improvement and remove delivery blocker
* Negotiate and communicate effectively with stakeholders, maintaining and repairing relationship
* Challenge scope and unnecessary business processes to optimise delivery flow
* Represent the delivery management profession within HMRC and across government
* Provide strategic leadership in planning, reporting, risk/issue management, and operational problem‑solving
* Manage stakeholders at all levels, including senior business and IT leader
* Oversee commercial and supplier management with a focus on quality
* Promote a culture of learning, development, and coaching within team
* Ensure clear communication, organisation, and decision‑making to keep delivery commitments on track
Essential Criteria
* Expert knowledge of Agile and Lean practices, with experience leading teams and tailoring new ways of working
* Strong stakeholder management and communication skills, able to mediate between technical and non‑technical audience
* Proven ability to maintain delivery momentum, addressing complex risks, issues, and dependencies
* Experience across the full product lifecycle, including planning and engagement at appropriate stages
* Ability to challenge and improve organisational processes, driving innovation and continuous improvement
* Strategic planning and leadership skills, including project reporting, risk management, and financial oversight
* Commercial and supplier management experience, ensuring value and quality from contract
* Team leadership and coaching capability, fostering collaboration and accelerating team development
Travel will be required as part of the role.
Location: UK Regional Centres
Day Rate: Competitive INSIDE IR35
Contract length: 4 months
Seniority level: Associate
Employment type: Contract
Job function: Information Technology and Management
Industries: Government Administration and Government Relations Services
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