Overview
To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence. Act as a role model at all times, reflecting the trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback. Act as an advocate on behalf of patients and service users, recognising, respecting and responding to the diverse needs of our population.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list. If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.
Responsibilities
* At all times treat patients, service users, families, visitors and colleagues with dignity and respect to deliver compassionate care, exercising discretion and behaving in a manner consistent with Airedale NHS Foundation Trust Right Care Values.
* Maintain confidentiality in all aspects of work and work within the Healthcare Support Worker Code of Conduct.
* Work in a collaborative and co-operative manner with other members of the care team to meet the holistic needs of patients and carers.
* Establish and maintain effective communication and relationships with the multi-disciplinary team, respecting the equality and diversity of each and every person he/she/they comes into contact within the course of his/her/their business.
* Uphold the privacy and dignity of patients at all times.
* Work in line with Trust policies and procedures and within scope of competence, undertaking mandatory training and essential skills training as identified for the role.
* Contribute to the development of the clinical area, through contribution of new ideas to improve patient care/experience and by escalating concerns appropriately.
* Under the direction of the Registered Healthcare Professional, provide good quality personalised care in accordance with agreed local and national standards using a wide range of skills.
* Achieve and maintain core and departmental specific competencies as a HCSW as agreed with manager.
* Assist with the service of meals and support patients who may need assistance with eating and drinking in line with their plan of care.
* Assist with the safe moving, handling and mobilisation of patients ensuring that care plans are followed to minimise risk.
* Communicate effectively with kindness, warmth and compassion recognising when there are barriers to communication where support may be required.
* Act as a patient and staff advocate, escalating concerns and challenging poor behaviour or practice appropriately.
* Maintain accurate records of care within area of responsibility.
* Observe and report any changes in a patient's condition to the Nurse in Charge.
* Involve patients and carers/relatives in delivery of care.
* Provide reassurance and support to patients, carers/family.
* Support the maintenance and cleanliness of the clinical environment by attending to general tidiness of the area including unpacking and storage of stock deliveries. Report any estates issues appropriately.
* Support clinical teams to fulfil cleaning responsibilities as identified in the National Cleaning Standards framework.
* Assist and contribute to the movement and treatment of patients to achieve physical comfort and minimise the adverse effects of pressure according to the plan of care.
* Contribute to minimising the effects of disruptive abusive behaviour and the protection of individuals from abuse.
* To answer the telephone and relay messages appropriately.
* In the absence of administrative support, support administrative functions as directed by the nurse in charge.
* Develop own skills and knowledge and contribute to the development of others.
* Once experienced assist with the induction of new Health Care Support Workers.
* Recognise and respond appropriately to urgent and emergency situations.
* Ensure the effective and efficient use of resources and contribute ideas to cost improvement programmes.
* Report any incidents, concerns, complaints or accidents to the Nurse in Charge completing adverse incident forms as required.
* Attend and participate in team/ward/department meetings.
* Support the psychological and emotional wellbeing of patients, carers and families.
Clinical duties
* Must be able to undertake other tasks appropriate to the clinical environment with necessary training and as directed by the Ward Manager or Department Lead.
* Recording of patient information e.g., completion of fluid balance and food charts, stool charts, and recording on physiological observation charts (vital signs).
* Support the Registered Nurse in the delivery of end-of-life care and care of the deceased.
* Attend training in the use of equipment and devices appropriate to role and reports faulty equipment promptly.
* Record all care provided in the Trust standard format.
* Beds made & changed in a timely manner to keep patients clean and comfortable and bed areas correctly prepared for new admissions.
* Ward equipment cleaned and labelled e.g. commodes, medical devices.
* Participate in regular patient checks known as Intentional rounding, ensuring patient comfort, skin checks and reporting changes to condition.
* Order equipment as directed by the registered nurse using appropriate systems e.g. Use of E-trace for ordering appropriate mattress.
* Completion of property checklists and related duties.
* Undertake physiological observations recording blood pressure, pulse, temperature, respirations and oxygen saturations; calculate National Early Warning Score (NEWS) and report abnormalities to the Nurse in Charge.
* Empty drainage bags such as catheter bags, stoma bags using appropriate infection prevention and control precautions.
* Test patient blood glucose levels from capillary samples and escalate when required.
* Collect specimens of urine, sputum or faeces as requested and according to ward/department procedures.
* To assist patients in completing ward menus.
* To accompany patients to other departments as deemed appropriate by the nurse in charge in line with Trust transfer policy.
* Remove cannulas and apply dressings as directed by the nurse in charge.
* Provide patients with appropriate activities and stimulation to promote wellbeing and recovery, particularly when providing enhanced care.
* Participate in audit activities at the request of the Ward manager/Department lead.
* Act as a chaperone to support privacy and dignity of patients during intimate cares and examinations.
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people's age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this. We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you'll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future - a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
We are delighted to offer a wide range of benefits to employees including: + Cycle to Work + Travel Scheme + Childcare Vouchers with Salary Sacrifice + Onsite Nursery + Buying and Selling Annual Leave + Car Leasing + Employee Assistance Programme + Employee Health and Wellbeing + Extensive Reward Scheme + Counselling Service + Financial packages including Vivup and Wagestream + Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network. Our values: We understand that it\'s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are: + Committed to Quality of Care + Compassion + Working together for patients + Improving Lives + Everyone Counts + Respect and Dignity.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full months salary. This is a condition of your employment. In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy) You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.
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