About the Role:
Customer Success Managers are responsible for managing client relationships and ensuring their needs are met. This involves working closely with clients to understand their requirements, providing solutions to any issues that may arise, and identifying opportunities to upsell or cross-sell products/services.
The ideal candidate will have experience in a similar role, be able to work independently, and possess excellent communication skills. They should also be able to travel occasionally and be comfortable with problem-solving.
Key Responsibilities:
* Manage client relationships and ensure their needs are met.
* Work closely with clients to understand their requirements and provide solutions to any issues that may arise.
* Identify opportunities to upsell or cross-sell products/services.
* Travel occasionally to meet with clients.
What We Offer:
A competitive salary between £35,000 - £38,000 depending on experience, with a 20% performance-related bonus. A hybrid working policy of 3 days on-site and 2 days at home, with plenty of parking. A generous benefits package is also included.
Required Skills and Qualifications:
* Experience in a similar role.
* Ability to work independently.
* Excellent communication skills.
* Comfortable with problem-solving.
* Driving licence and access to a car.
Benefits:
* Competitive salary.
* Performance-related bonus.
* Hybrid working policy.
* Generous benefits package.
How to Apply:
If you're interested in this role, please forward an up-to-date copy of your CV. You can also contact us for a confidential discussion on your career if this job isn't quite right for you but you are looking for a new position.