Service Advisor – Independent Garage
We are a well-established independent garage seeking a Service Advisor to join our friendly and professional team. This role is perfect for someone who thrives in a customer-focused environment and enjoys ensuring that every client receives excellent service from start to finish. If you have experience in customer service, administration, or the motor trade, we'd love to hear from you.
Key Responsibilities:
* Be the first point of contact for customers, handling enquiries by phone, email, and in person
* Book in vehicles for service, MOT, and repairs, managing workshop diaries and schedules effectively
* Provide clear updates to customers on vehicle progress, costs, and timescales
* Upsell additional products and services where appropriate to enhance customer satisfaction and workshop profitability
* Prepare accurate job cards, estimates, and invoices
* Maintain up-to-date and compliant customer and vehicle records
Candidate Requirements:
* Strong organisational and administration skills
* Excellent communication skills with a confident, customer-first approach
* IT literate with experience using Microsoft Office (Word, Excel, Outlook)
* Previous experience as a Service Advisor, Service Receptionist, or Administrator in the motor trade is desirable but not essential
Benefits:
* Basic Salary: £30,000 – £35,000 (dependent on experience)
* Hours: Monday – Friday, 8.00am – 5.30pm
* No weekends – enjoy a healthy work-life balance
* Onsite parking available
* Career progression with training and development opportunities
* Supportive and relaxed working environment
* Company pension scheme
This is an excellent opportunity to join a respected independent garage where your customer service skills will be valued and your career can grow.
Apply now to become a key part of our service team and take the next step in your automotive career.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person