About the Company
Likewize is the UK market leader in device protection and device lifecycle management. From phones to smart home devices, we care for the tech that powers everyday life.
Job Title and Location
Junior Account Manager – Crewe, UK
Key Areas of Focus
* Support Account Managers in the day‑to‑day management of client accounts, including handling enquiries, maintaining smooth operations, and proactively identifying opportunities to improve how work is delivered, escalating issues where appropriate.
* Assist in the preparation of client reports, presentations, and materials, translating business data into clear and relevant outputs for clients.
* Track and support the delivery of client projects, ensuring timelines are met and expectations are exceeded.
* Support new client onboarding, ensuring all required information is gathered and processes are completed accurately.
* Maintain accurate client records and ensure all interactions are captured within the CRM system.
* Collaborate with internal teams (operations, technical support, finance, compliance, underwriting) to coordinate service delivery and manage key processes.
* Monitor client satisfaction and support continuous improvement by identifying opportunities to enhance service, reporting, and communication.
* Leverage digital tools, data insights, and emerging technologies (including AI), demonstrating curiosity to challenge existing processes and identify smarter, faster ways of working that improve efficiency and client outcomes.
* Contribute to internal projects and presentations, building capability to communicate effectively with clients and senior stakeholders, and supporting the delivery of smaller projects.
* Commit to continuous development in account management and client relations, actively exploring how AI, automation, and data‑led approaches can enhance ways of working, while adhering to all data protection and information security policies.
FCA Conduct Responsibilities
* Act with integrity.
* Act with due skill, care and diligence.
* Be open and cooperative with the FCA, the PRA and other regulators.
* Pay due regard to the interests of customers and treat them fairly.
* Observe proper standards of market conduct.
Where We Work
Our UK head office is located just under two miles from the centre of Crewe. The Crewe train station is a 20‑minute walk away, and for those who prefer to drive, a large free on‑site car park is available. The office is a vibrant space with meeting rooms, fully equipped desks, and dedicated wellness rooms.
Inclusion
We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity.
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