Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Customer Experience Quality & Insights Coordinator
Were looking for someone to join our Customer Experience team to help shape how we train and support our colleagues, ensuring they consistently deliver excellent service to our customers.
In this role, youll review how our colleagues interact with customers across different channels and turn what you see into clear, useful feedback. Youll work with internal teams, training providers, and mystery shop partners to make sure training is effective and focused on real customer needs.
Youll also track performance, identify areas for improvement, and feed insights back to management to help the business improve the customer experience.
We are looking for individuals whohave:
Experience in Learning & Development, Quality Assurance, Customer Experience, or a similar role
The ability to analyse information and turn it into clear, actionable feedback
Are passionate about helping people develop and delivering excellent customer service
Feel comfortable working with colleagues and stakeholders at all levels
This is a great opportunity to make a real impact on both our customers and our colleagues.
Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver.
What we offer:
26 days holiday (plus bank holidays)
Life assurance
Pension Scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training, development and career progression
Voluntary Health Cash Plan
My Staff Shop: discounts and offers for shopping etc. across many suppliers
Green Commute Initiative: Work scheme for cycling
PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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