Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.
đź“Ł Role: Customer Service Advisor
đź“ŤLocation: Edinburgh City Centre (office based, in a call centre)
đź”—Duration: Temporary, ongoing
đź•’Hours: Monday to Friday, 08:30 - 17:00 (36 hours)
đź’° Pay rate: ÂŁ14.02 per hour
đź“… Start date: Immediatley
About the Role
You'll be the first point of contact for customers contacting the Council Tax team or the Scottish Welfare Fund Team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:
Handling inbound customer calls
Reviewing and updating customer accounts
Recording accurate notes and information
Offering clear guidance and support
Redirecting enquiries to other departments when needed
Sending documents or letters to customers
Assisting with general admin tasks as required
Key Responsibilities
To thrive in this role, you’ll bring:
Proven experience in a customer service position
Strong verbal and written communication skills
Excellent listening abilities
Confident IT and typing skills
A proactive, positive approach to helping customers
If you're ready to make a difference and join a supportive team, apply online today