Location: Osprey House Alness Point Business Park Alness, IV17 0UP
Salary: £25,807 - £28,264 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Job Description
Post Title: Customer Service Assistant
Location: Osprey House, Alness Point Business Park, Alness
Hours: 35 hours per week
Duration: Fixed Term until October 2025
Salary: £25,807 - £28,264
Salary placing will normally be at the first point of the scale.
Contact Person: Kelly Mackay - Email:Kelly.Mackay@highland.gov.uk Tel: 01349 886776
Job Purpose: T o support, manage and assist in the delivery of a professional and efficient frontline service throughout the customer service network. Resolving customer requests for service and information and assisting in the day-to-day operation of the customer services office.
Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions, Tel: 01349 868642 (24 hour voicemail) or email: Recruitment.Enquiries@highland.gov.uk quoting the post reference number above.
Please find the Job Description below.
The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.
As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.
Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.
Requirements
Recent and relevant experience of delivering a customer focused frontline service to the public in an office environment either face to face or by telephone.
Excellent oral and written communication skills
Excellent Customer Care Skills
Experience of using a CRM system and other business systems to record customer enquiries.
Be familiar with Office 365 programs including Microsoft Outlook, Excel, Word and Teams.
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