Job Title: Complaints Investigator Location: Bracknell Hybrid 2-3 days in the office Salary: Up to £35,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: Flexible working 25 Days holiday Day off for your birthday Private medical cover Life Assurance 4 times salary Pension (contributory employer contribution up to 8%) Discretionary annual bonus Free onsite parking Health shield Enhanced Maternity/Paternity & Adoption leaveAbout the Complaints Investigator: We have a great new opportunity for a driven and flexible Complaints Investigator to work alongside another Complaints Investigator and a Complaints Manager. This hands-on role involves investigating and resolving FCA-related complaints, FOS cases, supporting MI reporting, conducting root-cause analysis, identifying trends, and making recommendations for process improvements. You will be required to deputise for the Complaints Manager when required. The ideal candidate is a self-starter who takes ownership of their work and can draft professional, high-quality final response letters. FCA complaints experience is essential, strong Excel and MI reporting skills are required, and mortgage industry experience is desirable but not essential, with candidates from FOS, lender, servicer, or broader banking backgrounds considered. Responsibilities of the Complaints Investigator: Deliver exceptional customer service through clear, effective communication Invest...