Salary: £35,000 - 35,000 per year Requirements: Strong technical aptitude and communication skills Experience in 1st line or 2nd line IT support Background in MSP or managed service provider environments Experience in SaaS support or software implementation roles Internal IT support experience looking to transition to client-facing work Confident troubleshooting of technical issues across multiple systems Comfortable communicating with clients and simplifying technical concepts Interest in transitioning to a more consultative, client-facing role Open to learning new platforms, including accounting systems Organised, proactive, and able to manage multiple priorities Responsibilities: Support clients through cloud accounting migrations (Xero & QuickBooks Online) Run discovery sessions to understand current systems and processes Design efficient, simplified future-state workflows Manage onboarding journeys from setup through to go-live Troubleshoot data, integration, and configuration issues Support bank feeds, chart of accounts, and system setups Work across internal systems and onboarding tools Improve data quality and support process standardisation Communicate clearly with non-technical stakeholders Provide support to junior team members and assist with quality checks Technologies: Cloud Support DevOps More: We are looking for a Client-Facing Cloud Implementation Specialist to join our growing Digital Services team within a well-established professional services environment in the South West. This hybrid role will require travel across Devon and Somerset. We offer a competitive salary range of £32,000 - £35,000 along with benefits. This is an excellent opportunity for individuals from a technical support, MSP, or IT service background who are ready to step into a more consultative role, providing support to businesses as they transition onto modern cloud accounting platforms. last updated 17 week of 2026