Overview
Technology Support III - Regulatory Compliance Application Support at JPMorgan Chase. Role focuses on regulatory compliance application support within the Regulatory Compliance Surveillance Application Support team, maintaining systems crucial to daily operations.
Responsibilities
* Engage in the management of incidents, problems, and changes to support full stack technology systems, applications, and infrastructure. Identify, analyze, and resolve issues to ensure optimal performance and reliability across all components.
* Utilize APM tools such as GENEOS, Dynatrace, Grafana, Datadog, and Splunk to oversee daily batch processes and promptly address issues.
* Provide comprehensive application service delivery to support successful business operations, focusing on regulatory reporting requirements.
* Implement and execute policies and procedures to maintain operational stability and ensure system availability.
* Monitor production environments for anomalies, resolve data quality issues in regulatory reporting, and enhance the use of standard observability tools while adhering to SLA requirements.
* Escalate and communicate issues and solutions to business and technology stakeholders, actively participating in stability and governance meetings.
* Drive initiatives for automation and reduce manual workload (TOIL) to optimize processes and improve efficiency.
Required Qualifications, Capabilities And Skills
* Must have a bachelor’s or master’s degree in engineering, computer science or information systems.
* Experienced in application development and/or production support in finance domain.
* Technically hands-on with Linux, scripting (Shell, Python and/or Perl) and database systems (Oracle SQL/PLSQL).
* Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed.
* Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
* Quick thinker, problem solver (even under pressure) and a fast learner in a constantly changing environment.
* Ability to automate and build tools for improved productivity, or eagerness to learn it.
Preferred Qualifications, Capabilities And Skills
* Programming experience in any modern language would be a great plus.
* Exposure to AWS Cloud and Kafka would be a plus.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide accommodations for applicants’ religious practices, beliefs, and disability needs.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
#J-18808-Ljbffr