Role: Complaints Manager Location: Watford - hybrid working (3 days office 2 days at home) Salary: Up to £50,000 DOE + benefits Term: Permanent Hours: 37 hours per week CCA Recruitment are delighted to be partnering with a client to deliver recruitment for a Complaints Manager their customer contact centre. Leading a team handling complaints for their customers to make decisions, to enhance customer service. Experience of working as a Complaints Manager in a fast-paced customer contact centre environment is essential for this role. Do you have complaints resolutions experience within a customer focused environment? Have you previously led a Complaints team? Previous experience of working within complaints resolution is essential for this Complaints Manager role. As a Complaints Manager working for the operation division you are responsible for ensuring that customers receive a timely and positive response to their complaints, achieving high rates of satisfaction. On occasion customers may be vulnerable or stressed and your goal must be to do everything possible to ensure a positive customer experience through resolving their complaint. The Complaints Manager role will be on a permanent basis. Duties of the Complaints Manager will include: Manages/supervises the daily management & acts as an expert in a customer contact related discipline. Has strong knowledge of company products with a view of being a subje...