Consumer Relations Advisors
Location: Birmingham or Cardiff
Are you passionate about helping consumers achieve the best possible outcome to their complaint about their water company or retailer?
We currently have exciting opportunities for individuals who are experienced in all aspects of providing excellent customer service; have strong communication skills, both verbal and written; have attention to detail with strong organisational skills; and who have excellent investigative, negotiation and problem-solving skills.
We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
As a Consumer Relations Advisor you will be part of the Consumer Relations Team which handles upwards of 12,000 complaints and enquiries every year from consumers in England and Wales who have been unable to resolve their issue with their water company or retailer.
Reporting to one of three Consumer Relations Managers, the successful candidate will be able to use their proven experience of providing excellent customer service through taking ownership of complaints cases unresolved with water companies and reta...