Pyramid8 are supporting a growing business in Morley to recruit a dedicated and resilient Customer Service Assistant to join our team based in Morley, Leeds. This role involves handling inbound calls from customers, primarily focused on taking payments for fines and providing support throughout the process.
Key Responsibilities:
* Manage a high volume of inbound calls in a professional and efficient manner
* Assist customers with making payments for outstanding fines
* Provide clear and accurate information regarding payment options and processes
* Handle sensitive conversations with empathy, patience, and professionalism
* Maintain accurate records of customer interactions and transactions
* Resolve customer queries and escalate issues where necessary
What We’re Looking For:
* Excellent communication and listening skills
* Ability to remain calm and composed in challenging situations
* Strong resilience and emotional intelligence
* A professional and empathetic approach to customer interactions
* Good attention to detail and organisational skills
* Previous customer service or call centre experience is desirable but not essential
What They Offer:
* Monday to Friday working hours (9:00am – 5:00pm) – no weekends
* Full training and ongoing support
* A friendly and supportive working environment