Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site. We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year. As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit. You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including: Great flexible working opportunities Lease car scheme and Home Electronics Scheme Generous annual leave and pension scheme Extensive staff health and well-being programmes Job overview Clinic Receptionist Band 2 Fixed Term 22.5 Hours per week An opportunity has arisen within the Outpatient Department at Alder Hey Children’s Hospital. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists. Working 22.5 hours over 3 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills. Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines. As part of this role the successful applicant would be able to support working across multiple sites (Alder Hey Outpatients, Catkin building and Liverpool Innovation Park), virtual reception and the phlebotomy service. For further information please contact Hannah Anderson or Richard Gibbs at [email protected] or [email protected] Please note this vacancy will close once sufficient applications have been received Advert To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service. Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system. Record “Walk in” patients as required ensuring all documentation is complete. Ensure attendances are booked out according to instructions to “Admit”, “Discharge”, “Wait list” or “queue for future appointment“ or “make appointment” if falls out of the partial booking criteria. Ensure that DNAs are recorded and actioned accurately and promptly. To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department. Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order. Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust’s complaints procedure. Escalate to Operational Manager if necessary. Liaise with Operational Manager to ensure that they are aware of any potential problems. Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors. Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites. Working for our organisation An opportunity has arisen within Alder Hey Children’s Hospital for a clinic receptionist. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists who are based across three sites; Alder Hey Outpatients, the Catkin Centre and Liverpool Innovation Park. Detailed job description and main responsibilities To support the Attend Anywhere virtual clinics Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately. To carry out regular audits as required. Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service. Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Patient Administration System (Meditech), spreadsheets, and Patient Databases. Work without direct supervision using experience and knowledge. Participate in regular staff meetings. Business Continuity Duties – Follow Policies and Protocols to ensure continued effective service provision when required. Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted. Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment. Should you require any assistance during the application stages please contact recruiting manager of vacancy or the recruitment team at [email protected] or call 0151 282 4599 Please declare within the supporting information if artificial intelligence (AI) has been used in your application. Please note, the selection processes at Alder Hey Children's Hospital NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.