Your new role
We’re excited to be looking for a new Repairs Support Officer in our London region on a fixed term 6 month contract. You will be mainly based in the South East Region to join our busy Central Support Services team to help provide fantastic service to our customers. Travel within this role to our London office will be required.
We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.
Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time. You will be comfortable communicating with customers not just over the phone and in writing, but also face to face.
We want you to be able to notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service. Whilst working core hours are primarily Monday to Friday there are times where travel and flexibility is required. You need to be able to drive and have access to a car for this position.
If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!