Job Title: Front of House / Business Support Administrator
Reporting to: Business Support Team Leader
Full time Mon-Fri 9am-5.30pm (37.5 hours per week)
Stratford office - 100% office based - no hybrid working.
Affinia is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (www.affinia.co.uk) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm.
With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.
We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.
Purpose of the Role:
Due to continued growth, Affinia is recruiting for a full time, dual role to cover Reception duties with elements of Business Support administration.
You will be the welcoming face to our clients who regularly attend the Stratford, London office in person, where you will provide support to our client facing teams and all colleagues.
The role reports to the Business Support Team Lead where you will assist with the daily operations of the business to ensure high-quality administrative and office support.
The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.
* Front of House duties to include greeting clients and visitors, offering a first-class client experience in person as well as answering external calls in a professional manner.
* General office presentation, including meeting rooms.
* Maintaining office supplies such as stationery, refreshments etc
* Ensure the office environment is well-maintained, including managing supplies, coordinating with maintenance services, and addressing any facility-related issues.
* Incoming and outgoing Post including scanning, distributing, redirecting and saving to our document management software.
* Keeping up to date all hard copy filing systems as well as electronic records.
* Monthly client requests and reminders.
* Sending out documents for electronic signature.
Skills:
You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
* Excellent attention to detail
* Strong problem-solving skills.
* Exceptional organisational and time management.
* Effective communication and interpersonal skills.
* Ability to work independently and collaboratively in a team environment.
* Experience within a financial or professional services environment.
Core benefits:
At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
* 20 days holiday (FTE) plus Bank Holidays (Sept-Aug).
* Auto enrolment Pension Scheme
* Opportunity to purchase 3 extra days holiday per year.
* Auto enrolment Pension Scheme with True Potential.
* Death in Service.
* Professional membership support.
* Paycare – claim money back for Dental / Optical / Professional Therapies
* Dress for your Diary Policy.
Please note that this job profile is not an exhaustive list of duties but merely an outline of
the key components of the role. You may be required by your line manager to take on
additional responsibilities when requested.
Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.