Overview
Join to apply for the Service Centre Manager - Dundee role at Auto Windscreens.
Auto Windscreens is one of the UK’s fastest growing automotive glazing companies. Innovation is at the heart of our business, with robotics, new glazing equipment and advanced processes supporting our work in all conditions. We lead the industry in training and certification of our technicians and offer opportunities for personal development. As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers a vibrant, innovative and forward-thinking environment. This role is based at our Aberdeen Service Centre.
Summary of the Role
A Service Centre Manager is responsible for the financial success and day-to-day operations of a Service Centre. Their duties include:
* Maximising operational efficiency and productivity.
* Maintaining and improving operational processes and ensuring high levels of compliance within the Service Centre.
* Developing a culture that ensures total customer satisfaction is at the centre of the operation.
* Promoting and creating a reward and recognition culture for outstanding service delivery by individuals and teams.
Key Responsibilities of a Service Centre Manager
* Motivate and lead a team through regular communication, recognition and engagement.
* Effectively and consistently manage their team in line with Company procedures and values, including people management procedures such as Disciplinary, Absence Management and Performance Management.
* Continuously monitor team performance and KPIs, addressing performance concerns appropriately.
* Hold regular 1-2-1s and performance reviews in line with the company appraisal process to discuss performance, objectives and development needs.
* Plan resource and availability through managing shift patterns, annual leave and absence to ensure productivity.
* Manage a P&L to maintain profitability and take action to address variances.
* Handle complaint escalations, identify root causes, and develop action plans to improve to an acceptable level.
* Present weekly and monthly reports to the Area Manager, identifying risks and providing plans to maintain or improve performance.
* Ensure compliance with health and safety, quality, financial, operational and environmental requirements in line with best practice and legal frameworks, using the relevant processes including monthly inspections/I-Auditor.
* Identify recruitment needs for the Service Centre, as approved by the Area Manager.
* Understand and manage fleet and equipment requirements for the Service Centre.
* Establish and maintain effective communication and relationships with colleagues from Head Office departments.
Key Skills
* Continuous improvement—identifies and implements ways to make tasks or processes more efficient.
* Leadership—ability to inspire, influence, and lead by example.
* Communication and interpersonal skills—clear communication to the team through various methods (verbal, written).
* IT literacy—proficient in Microsoft Outlook, Word, PowerPoint and Excel.
* System knowledge—IFS/FSM, HR Portal, Power BI.
* Customer service and telephony skills.
* Succession planning, delegation, time management and stock/inventory management.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Automotive
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