As Team Manager, you will be responsible for:
* Manage job assignment on a day‑to‑day basis, monitoring performance on job or queue adherence, volume, and quality.
* Support hiring and training of new associates.
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
* Develop the work schedule for the week by balancing work across various workflows and navigating competing delivery priorities.
* Liaise with Program Management and other global operations team leads to manage risks and propose mitigation strategies.
* Track quality and utilization metrics.
* File and track tickets, following up on blocks to productivity.
* Provide regular, formal and informal feedback to direct reports.
* Identify and help implement process‑related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
About the Team
In this position, you will support associates and project coordinators with their day‑to‑day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms.
Qualifications
* Bachelor’s Degree or equivalent professional or military experience.
* Experience working with performance metrics and developing them to measure progress against key performance indicators.
* Experience managing a team or a group of people while supporting projects/programs.
* Experience with process improvement/quality control tools and methods.
* Demonstrated ability to lead diverse talent within a team, work cross‑functionally, and build consensus on difficult issues.
* Excellent communication, strong organizational skills and very detail‑oriented.
* Strong interest in hiring and developing people in their respective roles.
* Leadership experience in coaching and performance management.
* Experience in managing process and operational escalations.
* Experience with aspects of speech and language technology.
* Experience in project and stakeholder management.
AGI Data Services (AGI‑DS) aims to provide high‑quality data collection and labeled data for machine learning technologies. Our team is focused on ensuring the quality of data we provide meets our high quality bar.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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