We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!
The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!
What’s in it for you?
* Salary: Up to £30k depending on experience
* Hours: Shift work/rota – normal hours: 9am to 7pm on Mondays and 9am to 5.30pm Tuesday to Friday
* 40 hours per week, including some weekend work (hours to be discussed)
* Hybrid working available once trained, 2 days WFH, 3 days in the office
* Generous bonus scheme after 6 months
* 25 days holiday (increasing to 30 after 2 years)
* Contributory pension scheme
* Life insurance benefit (4x salary)
* Enhanced parental leave.
* Private medical insurance
* Discounts scheme for gym membership, travel and cinema
* Free parking
Key responsibilities:
* Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements
* Responding to ad-hoc business and customer questions and queries in relation to compliance
* Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally
* Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency
* Undertaking Marketing Affiliate PEP and Sanction checks
* Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements
* Assessing whether customers across brands with similar personal details are the same person.
What the employer is looking for:
* Experience interacting with customers over the telephone
* Be sensitive, professional, and resilient when conducting customer interactions
* Have excellent attention to detail and have strong written and oral communication skills
* Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative
* Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure
* Have the ability to develop good relationships with other departments and with clients
* Available to work evenings and weekends to align with when our customers are most contactable. The successful candidate can choose between shift patterns, working one day either every weekend or every other weekend, with a day off in lieu during the week
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted