Social network you want to login/join with:
Store Manager-Hillsborough, Royal Hillsborough
col-narrow-left
Client:
Winemark
Location:
Royal Hillsborough, United Kingdom
Job Category:
Retail
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
f48d14c8fcf0
Job Views:
20
Posted:
05.05.2025
Expiry Date:
19.06.2025
col-wide
Job Description:
Job Title
Store Manager-Hillsborough
Reference Number
SM-124-40
Location
5 The Square, Hillsborough, BT26 6AG
Contract Type
Full-Time Permanent
Closing Date
31/07/2024
Outlet Manager
Reports to: Regional Sales Manager
Purpose
* To provide the best possible service to customers, thereby maximizing sales and profit
* To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits
* To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures
Responsibilities
* Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
* Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
* Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
* Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
* Organisation and Planning – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required
* Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
* Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
* Motivating Others - Encourages team effort, builds cohesion and maintains motivation
* Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
* Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
* Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs
* Any other duties relevant and related to the post
Qualifications
* Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)
OR
* 1 year previous supervisory or management experience in a retail or customer focused environment
* Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits
* WSET Level 2 Award in Wines and Spirits
* NVQ Level 3 or equivalent qualification that relates to the retail industry
Skills and Experience
* Minimum of 1 year experience in a customer focused environment Excellent standard of dress and appearance Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service Personal drive and a pleasant, positive, and enthusiastic, ‘can-do’ attitude, demonstrating an appropriate level of motivation A good team player with the ability to lead and work in a team environment A valid driving license plus access to a car
* 1 year previous supervisory or management experience in a retail or customer focused environment
* Interest and / or knowledge of wine
Main Points of Contact
* Customers
* Marketing / Payroll / Stock / Cash Departments
* Distribution / Maintenance Personnel
Other Relevant Information
* Must be age 18 or over
* Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance
#J-18808-Ljbffr