Salary: £39,000 - 79,000 per year Requirements: 1–2 years IT support experience (Managed Services preferred) Windows 7/10/11, Active Directory, Office 365, Exchange knowledge Basic networking knowledge (e.g. Juniper, Aruba, Fortinet) Experience with remote support tools, desktop/laptop support Strong troubleshooting, communication, and customer service skills Familiarity with ITSM tools (e.g. ServiceNow) is desirable Azure experience or certification is a plus Knowledge of endpoint security, web filtering, SharePoint, and patching is advantageous Virtualisation or networking/cloud certifications are beneficial Responsibilities: Act as the single point of contact for incidents, requests, and events Provide 1st line support via phone and remote tools Troubleshoot hardware, software, application, and network issues Log, prioritise, update, and escalate tickets in line with SLAs Communicate clearly with customers, vendors, and resolver teams Monitor alerts, manage events, and maintain documentation Technologies: Active Directory Aruba Azure Cloud Hardware Support ITSM Network Office 365 Security ServiceNow SharePoint Web Windows More: We are a customer-focused Managed Services provider seeking an IT Service Desk Analyst to deliver excellent support as the first point of contact for IT incidents and service requests. This role involves working a 24x7x365 shift rota of 12-hour shifts. We take pride in fostering a positive customer experience and strive for first-contact resolution. Join our dedicated team and help us maintain high standards of service. last updated 17 week of 2026