Job Description
French Speaking Customer Service Representative
* Annual Salary: £30,000 plus performance-related bonus
* Location: Hook, UK
* Job Type: Full-time
Join our team as a French Speaking Customer Service Representative, where you will be the primary contact for our B2B customers. This role is crucial in facilitating communication between customers and internal teams such as Logistics, Supply Chain, and Product Management.
Day-to-day of the role:
* Act as the first point of contact for existing or potential B2B customers via written and phone correspondence.
* Serve as a liaison between customers and internal departments to ensure seamless service delivery.
* Adhere to and strive to exceed KPI Service Levels.
* Provide continuous improvement feedback on customer service processes.
* Maintain accurate data in ERP and CRM systems, including complaint management.
Required Skills & Qualifications:
* Proven experience in customer service.
* Proficiency in MS Office and SAP.
* Familiarity with CRM systems, preferably Salesforce.com.
* Excellent communication skills and the ability to work effectively in a team.
* Fluency in French and English; additional languages are beneficial.
Benefits:
* Work in a collaborative environment with flat hierarchies.
* Receive dedicated support during your onboarding period and continuous professional development.
* Engage with an international team in a modern, well-equipped office.
* Enjoy a positive and dynamic work atmosphere where your contributions are valued.
* Opportunities for career advancement and skill enhancement.
This role is based in Hook, UK, requiring regular on-site presence. If you are passionate about customer service and fluent in French, we encourage you to apply. Please submit your CV and a cover letter explaining why you are a good fit for this role.