Main duties of the job
* To ensure the effective and efficient management of the Practice operations.
* To provide day-to-day management of Operational staff within the Practice.
* To develop and maintain individual and team performance.
* To ensure the profitability and efficiency of the Practice, in line with NHS, Partners and legislative guidelines.
* To ensure compliance with CQC requirements.
* Deputise for Managing Partner and Head of Clinical Services.
* To manage operational team within an agreed annual budget.
* To drive achievement of the ICP Strategy Deployment Plan.
* To develop a culture of care, compassion and respect for patients, carers and staff.
* Contribute to the overall operational and strategic development of ICP Practice and Primary Care Network (PCN).
* Lead and manage the Operations team and function, ensuring line management duties are carried out with direct reports and appropriate staffing structures are in place.
* Overall responsibility for the Care Navigation, Administration, Medical Secretary, Care Coordinator and Patient Feedback team functions; coaching staff, recruitment, training and development in line with organisational strategy.
* Develop and maintain effective communication between functional teams within the Practice to ensure a high standard of information flow.
* Work with the Senior Management Team, Patient Services Manager and GP Partners to support and incorporate QoF/LCS/DES requirements in all operational teams.
* Liaise with the Patient Feedback Lead / GP Partner Lead to review, implement and monitor the Practice Complaints Procedure; advise on complaints and develop systems to prevent recurrence of issues.
* Review, implement and maintain CQC policies for Operations.
* Continuously review and improve practice systems to ensure optimal delivery of patient services, recording changes and assessing impact/risk.
* Act as EMIS Web champion, maintaining a working knowledge of the clinical system (EMIS Web).
* Review and implement IT software for operational teams to ensure optimal services for patients and staff.
* Develop, implement and review practice policies and procedures to ensure compliance with regulations governing practice operations.
* Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies.
* Attend and manage various Practice meetings, preparing agendas, minutes and scheduling/implementing actions.
* Represent the practice at external meetings and stakeholders with delegated authority.
* Work closely with Finance Department to ensure staffing and asset budgets are utilized effectively, track variances and report.
Qualifications
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
* Associate Member of IGPM in view of becoming a full member (MIGPM).
* AMSPAR qualification (L5 in Primary Care and Health Management).
Experience
* Experience of managing multidisciplinary teams.
* Experience of working with the general public.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Understanding of Health and Safety requirements.
* HR understanding and experience.
* Experience of health and safety requirements and needs within a small business.
* Experience of chairing meetings, producing agendas and minutes.
* Experience of working in a healthcare setting.
* NHS or general practice experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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