Vacancy – Fleet Service Advisor (Contact Centre)
Location – Alfreton
Salary – £25,375 plus great career progression
Working hours – 4 days on / 4 days off, 1pm till midnight
Do you want to work for only half the year? Join an established Fleet Management company that prides itself on staff retention, progression, and training. My client is looking for someone to hit the ground running as a Fleet Service Advisor in Alfreton.
Company Benefits
* Enrolment into Pension Scheme
* Healthcare Scheme
* Cycle to work scheme
* Recruitment Incentive Awards
* Increased holiday with service
* Free onsite Parking
Key Responsibilities
* Provide excellent standards of customer service
* Demonstrate tremendous customer care and rapport building
* Use good listening skills to identify customer needs
* Deal with all internet, email and phone enquiries
* Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
* Work as part of a team to achieve personal and department objectives
* Manage, respond and log all incoming email enquiries on appropriate systems
* Keep and update reports and call logs
Requirements
* Customer service experience within a contact centre or retail/sales
* Experience as first contact with customers
* Dealing with emergency breakdowns and general defects/compliance events
* Liaising with various suppliers to arrange onsite bookings or workshop appointments, managing cases from start to finish
* Ability to prioritise and identify services required for warranty, damage
* Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout
* Understanding compliance importance
* Excellent communication skills – via phone and email
* Ability to adapt and work well with people
* Well‑spoken and uses professional and polite mannerisms
* Good listening skills
* Dedication – longevity and/or progression within the company
* Good IT skills, especially Microsoft Excel
If it is something you’re looking for, please submit your application and we’ll discuss the role and your CV.
Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
Consultant: Kalum Green – Octane Recruitment
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