Customer Service Representative
Location: Welwyn Garden City (Hybrid – approx. 2 days visiting customer sites, remaining days in office/home working)
Salary: £26,000 + bonus
Job Type: Full-time, Permanent
Customer Service Representative – About our client:
Our client is seeking a proactive and customer-focused individual for a role combining site visits and hybrid working. This position involves roughly two days per week visiting customer sites across the UK, with the remainder of the time spent working from the office or home. The role is ideal for someone looking to grow their career supporting and managing customer relationships within a friendly, supportive team. Strong organisation, relationship-building, and attention to detail are essential.
Driving license is essential.
Customer Service Representative – Benefits:
Hybrid working after training
Bonus and commission opportunities
25 days holiday plus birthday off
Pension, healthcare & wellbeing support
Laptop, phone, and company car provided
Regular team socials
Customer Service Representative – Responsibilities:
Build and maintain strong relationships with your group of customer accounts
Support clients via phone, email, and on-site visits
Help clients make cost-saving decisions and see the benefits of the service
Coordinate with internal teams to deliver excellent customer service
Review and present client reports and analysis
Assist with implementing new services or contract changes
Identify opportunities to introduce additional services in a consultative manner
Customer Service Representative – What We’re Looking For:
Grade 5/6 or above in Maths (equivalent to a B)
Full UK driving licence (essential for site visits)
Ideally 12 months+ experience in an office-based or customer-facing role
Confident, clear communicator who builds rapport easily
Highly organised with a keen eye for detail
Proactive, solutions-focused, and service-driven
Good basic IT skills – Word, Excel, Outlook
Comfortable working independently and as part of a team
If you are interested in this role, please apply today with your CV.
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Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency/business. Your application will be considered in competition with others, and we will contact you within 3 working days.
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