Join to apply for the Property & Facilities Helpdesk Advisor role at Ardonagh Advisory
2 days ago Be among the first 25 applicants
Join to apply for the Property & Facilities Helpdesk Advisor role at Ardonagh Advisory
Purpose of the Role
Based in Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us, and providing class-leading customer service.
This is a hybrid role requiring 2 or 3 days per week in the office once training is complete.
You will report to the P&F Helpdesk Team Leader and work closely with the wider P&F team and Service Partners to create and maintain great places to work.
What You Will Do
This overview highlights key responsibilities, with development of personal objectives in collaboration with your Line Manager:
1. Respond promptly to telephone, email, and Microsoft Teams messages, ensuring requests are acted upon and completed timely.
2. Identify issues and assign the appropriate service partner for tasks and repairs.
3. Build and maintain relationships with Hard and Soft service providers, follow up with suppliers, and keep customers updated.
4. Monitor maintenance performance, identify issues, and implement remedial actions for timely completion.
5. Handle administrative tasks such as raising PO’s, reconciling invoices, assisting in monthly reporting, and supporting internal system use.
6. Maintain high accuracy in data input and management of supplier accounts.
Who We Are Looking For
We seek an IT-literate, motivated, organized, and enthusiastic individual who works well independently and in teams. You should be professional, innovative, adaptable to change, and proactive. Ideal candidates will have:
* Experience in helpdesk or call center environments, with strong customer and supplier relationship skills.
* Experience managing supply chain or contractor performance.
* Excellent communication skills to ask the right questions and determine appropriate actions.
* Willingness to learn new skills and knowledge.
Qualifications like COSHH and IOSH, and experience with Dynamics 365 and Concept FM, are advantageous but not essential.
Benefits
Join us and enjoy a supportive environment with benefits including:
* 26 days holiday plus bank holidays
* Career progression opportunities within the Ardonagh group
* Learning & development programs and support for professional qualifications
* Pension scheme
* 24-hour Employee Assistance Program
* Discounted gym memberships, cinema tickets, shopping vouchers, cycle-to-work scheme, and more
* One paid day for volunteering
* Community engagement through Ardonagh Community Trust (ACT)
* Award ceremonies celebrating talent across the group
We offer significant opportunities for personal and professional growth. Apply today and be part of our journey.
#AIB
We are committed to diversity, equity, and inclusion, fostering a discrimination-free environment where everyone can thrive.
Successful applicants will undergo employment checks, including employment verification, criminal record checks, and credit history review.
Note: This vacancy may close early if sufficient applications are received. No agencies please.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Management
Industries
* Insurance
#J-18808-Ljbffr