Description
As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will involve chasing up documents and details which are required; you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!
Responsibilities
* Chase up documents and details required for cases and process them accordingly.
* Update the case management system and manage a high-volume caseload.
* Liaise with banks, third parties and colleagues to deliver a seamless process.
* Provide excellent customer support and guidance to clients.
Profile
* Previous customer service experience from any background (retail, hospitality, etc.).
* A confident telephone manner with excellent communication skills.
* Ability to work in a fast-paced environment and prioritise a high-volume caseload.
* Passionate about helping and supporting customers.
* Good attention to detail and strong organisational skills.
* Excellent team player.
Job Offer
* Salary of £24,000+
* Monthly bonuses
* Reputable business within the Legal Sector
* Full training provided
* No experience required
* Structured career path in place for all employees
* Sponsorship of legal qualifications
* Central location in Hull
* Excellent benefits
* Hybrid working
* No shift patterns or weekends
* Fun and vibrant team
* Regular socials and incentives
* Immediate interview
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