Job Title:
Reception / Administration
Location:
West Bridgford Medical Centre
Hours:
19 per week
Salary:
£12.46 per hour
About the Practice
West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception / Administration Assistant to join our supportive team.
Main Duties
Job Purpose: To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
Responsibilities
* Answer telephone calls
* Book appointments
* Register new and temporary patients
* Deal with prescription requests and queries
* Give out results in line with practice protocols
* Arrange ambulance transport and home visits
* Greet and direct patients
* Hand out prescriptions
* Collect payments for non-NHS services
* Manage general enquiries and complaints
* File and retrieve patient records
* Input and extract information from the practice computer system
* Support admin tasks such as recalls and cytology
* Maintain confidentiality and security
* Observe health and safety procedures
* Keep reception and waiting areas tidy
* Communicate effectively with patients and team members
* Take requests for repeat prescriptions
* Raise prescriptions as per practice protocols
* Deal with queries relating to prescriptions
* Observe confidentiality policy and guidelines at all times
* Maintain a good working knowledge of practice IT and telephone systems
* Support equality, diversity and rights of patients, carers and colleagues
* Have an overview of admin tasks (e.g., cytology admin, recalls)
* Communicate effectively with team members and patients
* Any other reasonable duties as necessary
Person Specification
Experience
* Experience of working within the NHS
* Experience of working in General Practice
* Experience of working within GP Medical Reception
* Experience of working as a medical secretary
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Behaviours
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
Skills
* Excellent communication skills (Written and Oral)
* IT skills – Experience with Microsoft Office
* Time Management and the ability to work to deadlines
* Interpersonal skills
* Ability to work under pressure
* Ability to work to strict guidelines
Knowledge
* Knowledge of SystmOne
* Health & Safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit a Disclosure and Barring Service check to check for any previous convictions.
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