Job Description
Business Systems Officer - Mid East Antrim Borough Council - Ballymena Join Mid and East Antrim Borough Council in Ballymena as a Business Systems Officer and support the development and management of business systems within the Council’s ICT Services team. In this role, you will play a key part in ensuring systems operate effectively to support service delivery. About the role:
1. £21.65 per hour
2. 37 hours per week
3. Monday - Friday
4. Based in Ballymena
5. Temporary post initially for 3 months
What you'll be doing in this role:
6. Project management: Responsible for the project management and delivery of the relevant ICT projects as directed.
7. Systems Maintenance and Support: Assist in the maintaining, troubleshooting, and supporting various business support systems, including the ERP system.
8. Raise tickets and implement advice from the ERP support provider to address system-related issues.
Business Process Improvement: Participate in identifying opportunities for process improvements, contributing ideas, and assisting in implementing solutions to enhance operations.
9. System Upgrades and Implementation: Work alongside the Business Systems Manager to evaluate, plan, schedule, track progress, and implement system upgrades, configurations or new system implementations.
10. Data Analysis and Reporting: Analyse data from systems to generate insights and produce accurate customised reports for users of the system. Gather requirements from users of the system and assist in developing and designing reports that meet their needs.
11. Training and Development: Support in developing and delivering training programmes to staff on the use of business support systems and processes.
What you'll need for this role:
12. Have a degree or post graduate qualification in any discipline, and can demonstrate 2 years' experience in the areas below
13. OR Can demonstrate 4 years' experience in the areas below
14. Managing and monitoring information technology projects and delivering complex information systems to meet corporate priorities, improve customer access and deliver improvements
15. Developing and managing training programmes to support the delivery and implementation of business systems.
16. Experience of working effectively with a range of internal and external stakeholders to establish, maintain and support the delivery of organisational outcomes
17. A full current UK driving licence and access to a vehicle, or access to suitable transport to carry out the duties of the role
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.