As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
You will act as a key link between the Technology Office and the wider business, translating business needs into clear, structured requirements and solution designs. You'll ensure technology solutions are aligned with evolving business priorities, delivering value and supporting new opportunities. In this role, you will work closely with stakeholders to define requirements, support project delivery, and contribute to shaping both short- and long-term strategic outcomes. You'll play an important part in driving continuous improvement, using data and insights to refine processes and enhance delivery. Day to day, you'll be involved in business analysis, process mapping, and solution design. You will support user acceptance testing, contribute to system improvements, and help ensure projects are delivered on time, within budget, and to a high standard. You'll also help maintain documentation, frameworks, and best practice standards, while keeping up to date with emerging technologies to identify opportunities for innovation.
Essential Criteria
* Proven experience gathering and analysing complex data in a Business Analyst role
* Experience in a hands‑on technical or cross‑functional role, including business/process analysis and delivering process improvements
* Experience working on strategic projects within a matrixed organisation with strong stakeholder engagement.
More about you
As our Business Analyst you will be responsible for bridging the gap between business needs and technology solutions. You will be a strong communicator, able to work confidently with stakeholders at all levels to ensure requirements are clearly understood and delivered. You'll be detail-focused, analytical, and proactive in identifying improvements and opportunities. With a collaborative mindset, you'll thrive in a fast-paced environment and take ownership of your work to ensure successful project outcomes. Your ability to manage multiple priorities, alongside a commitment to continuous improvement and high-quality delivery, will be key to your success.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary with regular annual review
* Pension with matched contributions up to 7%
* Bonus scheme for colleagues at 2%
* 35 days holiday (including bank holiday) with option to buy or sell days
* Healthcare cashback plan for everyday medical costs – up to £500 savings per year
* Access to wellbeing support such as counselling and flu jabs
* Private GP and health support services available
* Access to a rewards platform with retail and lifestyle discounts
* Savings on groceries, travel, shopping and home products
* Ongoing training and development opportunities
* Access to professional qualifications and career progression
* Internal development programmes and learning support
* Recognition schemes such as Star Awards and Colleagues Awards
* Strong focus on inclusion, wellbeing and colleague engagement
* Free membership to Places Gyms
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