Overview
Are you ready to take your customer service skills to the next level in a dynamic environment? This is your chance to join a thriving, forward-thinking manufacturing company that's experiencing exciting growth! Our client offers a 4pm finish every Friday, free onsite parking & excellent progression and development opportunities!
Location: Hedge End | Salary: £28,000 - £30,000 DOE
Responsibilities
* Deliver exceptional customer service through telephone and email
* Accurately process orders
* Track orders from initiation to completion
* Provide accurate quotations and manage customer orders end-to-end
* Offer first-line technical support and troubleshoot customer issues
* Develop strong product knowledge to effectively cross-sell and upsell
* Liaise with freight forwarders and customs to resolve shipping issues
* Handle invoicing, payment queries, and aftersales issues including returns, warranties, and complaints
* Maintain accurate records of transactions and customer interactions
* Make outbound calls to follow up on orders and promote additional products
What We're Looking For: Qualifications
* Highly organised, detail-oriented and able to prioritise under pressure
* Excellent communication skills and a confident telephone manner
* Confident MS Office skills
* Strong technical background with the ability to understand and explain product-related technical solutions
* Proven experience in providing technical support, troubleshooting, and problem-solving to ensure customer satisfaction and smooth aftersales care
Company Information and Equal Opportunities
Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed)
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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