Overview We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better - we ARE here to delight We are looking for a committed and enthusiastic individual to join our team as Deputy Manager at Manchester Airport, leading our outlets to deliver exceptional food and outstanding customer service with a highly trained and motivated team. As Deputy Manager, you will play a vital role in supporting the Operations Manager, ensuring that high standards of service are maintained. You will also take responsibility for the business in the Operations Manager’s absence, leading by example and helping drive our success. The Great Northern Market concept at Manchester Airport, includes managing a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers and operates from 3am to 10pm. If you're passionate about hospitality, enjoy managing teams, and want to make a significant impact, we’d love to hear from you. The Role Supporting the Operations Manager, you’ll ensure our consistently high service levels are maintained in line with company policies, driving sales and operational efficiency. You’ll step into a leadership role when the Operations Manager is unavailable, taking responsibility for certain business areas and leading the outlet team during your shifts. Main Duties Lead the outlet team in the absence of the Operations Manager. Oversee, coach, and guide the team to continuously improve service while adhering to health and safety, food preparation, and alcohol licensing requirements. Motivate the team through positive communication, delivering informative pre- and post-shift briefs. Handle escalated customer complaints and support colleagues in resolving issues. Ensure all activities, including financial and administrative tasks, are completed according to the Duty Manager daily task lists. Ensure the health, safety, and wellbeing of guests and colleagues at all times. Keep senior management informed of any significant issues arising during shifts. Ensure confidentiality and act in accordance with data protection requirements when handling personal data. Requirements We are seeking an experienced, self-motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential. To excel in this role, you’ll have: A Food Hygiene certificate. Leadership and management qualifications. Extensive senior-level hospitality experience with leadership responsibility. Familiarity with airport-based hospitality (preferred but not essential). A track record of success in customer satisfaction, sales, and service. Excellent written and verbal communication skills. Proven ability to manage teams and individuals in a busy hospitality setting. Strong organisational skills and the ability to manage competing priorities. The ability to handle customer complaints and resolve them effectively. Personal Qualities We’re looking for someone who is: Driven by continuous improvement. Decisive and resilient. A strong team leader. Calm and approachable under pressure. Passionate about food and beverages. Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you; Curious, passionate and resilient Responsible, hard-working and keen to help others Willing to show up, be positive and have FUN! Perks & Benefits Fully subsidised on-site airport parking Free meals while on duty at the site, from the 'Staff Duty Meal' options Tronc (tips and gratuities distribution system) via an elected troncmaster 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days NEST pension Wagestream (flexible pay access) Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers Access to our Employee Assistance Programme for health and well-being support from day one Staff referral bonus scheme Please note: All successful candidates will be required to: Provide proof of their right to work in the UK. Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references. If you meet these requirements and are eager to be part of our team, please apply today! Equal Opportunities At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination. Accessibility and Adjustments ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.