* Product Implementation Manager / IT Project Manager
* Location: Warwickshire (hybrid working – 2 days in the office so candidates who are commutable within the area are preferred))
* Salary: circa £65,000 + benefits
UK based candidates only.
An established and fast-growing consultancy and digital product specialist is seeking a Product Implementation Manager / Project Manager to join its expanding team. This is a newly created role, offering the opportunity to join the business at an exciting stage of growth and play a key role in delivering high-impact digital solutions to customers.
This position provides an excellent platform for professional development within a dynamic, delivery-focused environment.
The Role
You will support the continued growth of the business by working directly with customers and internal Digital Product teams to deliver successful product implementations. The role involves understanding customer processes and systems, mapping how digital products integrate into existing practices, and ensuring solutions deliver tangible performance improvements and value.
You will lead end-to-end delivery, develop deep product knowledge from day one, deliver user training, and provide post-implementation support. Strong customer communication, proactive risk management, and a focus on outcomes are central to this role.
Key Responsibilities
* Delivery Leadership: Own end-to-end customer implementations, maintaining delivery plans that balance speed, quality, and risk while driving measurable customer outcomes.
* Change & Adoption: Lead practical change and adoption activities, including training, enablement, and post-go-live support to ensure early and sustained value.
* Product Implementation & UAT: Work closely with Product and Engineering teams to translate customer needs into clear requirements, manage UAT, and support successful deployments aligned with the product roadmap.
* Customer Partnership: Act as the primary delivery contact for customers, managing expectations, identifying risks early, and ensuring smooth onboarding through to live operation.
* Cross-functional Collaboration: Coordinate across product, engineering, QA, architecture, and support teams to unblock delivery and ensure effective handovers.
* Problem Solving & Continuous Improvement: Contribute implementation insights to product development and continuously improve delivery approaches, tools, and processes.
* Reporting: Provide clear, outcome-focused updates on progress, risks, and performance for both customers and internal stakeholders.
Skills & Experience
* Strong project and delivery management capability with a clear focus on outcomes.
* Proven experience leading change initiatives and embedding new systems and ways of working.
* Confidence working with digital products to improve business processes.
* Highly proactive and collaborative, with the ability to manage multiple stakeholders.
* Customer-facing experience, building trust and managing expectations.
* Clear and effective communicator across technical and non-technical audiences.
* Calm, resilient, and able to maintain momentum in fast-paced environments.
* Comfortable working in agile, hands-on delivery settings.
Desirable Experience
* Delivering product-led implementations from onboarding through adoption.
* Working closely with product and engineering teams during release cycles.
* Measuring and demonstrating value realised by customers.
* Experience in scale-up or fast-growth product environments.
What’s On Offer
* The opportunity to work on impactful digital products
* A collaborative and supportive team culture.
* Ongoing career development and training opportunities.
* Flexible working arrangements.
* Competitive salary and benefits package.