Registration Service Officer (Frontline)
Permanent, Part Time
£25,081 to £27,653 per annum (Full-Time Equivalent)
Location: Chelmsford
Working Style: Fixed-base worker
Please note this role is part-time, completing 18.5 hours per week. The role is based at Chelmsford Library, with the expectation to cover other offices as required.
Actual salary earnings based on 18.5 hours per week range from £12,540 up to £13,826 per annum.
Hours: 8:50am - 5pm
Working pattern (four-week rolling rota):
Week 1 – Monday, Tuesday, Wednesday
Week 2 – Monday, Tuesday
Week 3 – Monday, Tuesday, Saturday
Week 4 – Monday, Tuesday
The Opportunity
The Registration Service Officer (Frontline) is a vital front-line role responsible for delivering core services within the Essex Registration Service. The main duties include registering Births, Deaths, and Stillbirths, as well as taking Notices of Intent for Marriages and Civil Partnerships. The role requires strong organizational skills, attention to detail, and proficiency in Microsoft applications.
The role is fully trained, ensuring competency to perform all legislative and statutory duties in compliance with General Register Office (GRO) regulations and to meet Key Performance Indicators (KPIs). The role involves interaction with internal and external colleagues, partners, and stakeholders to achieve service goals.
The successful candidate will work within one of the largest and highest performing registration authorities in the country, alongside a dedicated team committed to providing essential services during significant life events.
Mobility Requirements
Please note that the role requires mobility across the operational area. Therefore, a valid driving license and access to a vehicle, or alternative means to meet mobility needs, are necessary.
Accountabilities
1. Ensure registrations are completed accurately and promptly, adhering to regulations outlined in the Handbooks for Registration Officers.
2. Collaborate with stakeholders to define requirements and ensure accurate registrations.
3. Utilize specialist skills and knowledge to enhance registration activities.
4. Maintain high standards of customer service with empathy for sensitive situations.
5. Understand service levels and KPIs set by GRO.
6. Ensure compliance with internal and external regulations, including end-of-day accounting and stock management.
7. Work flexibly across teams to support key outcomes.
8. Adhere to legislation regarding data protection and confidentiality.
9. Participate in service improvement initiatives and support colleagues constructively.
Experience Required
* Commitment to customer care and adaptability to diverse needs.
* Attention to detail and ability to deliver high-quality, accurate outcomes.
* Knowledge of confidentiality and data protection legislation.
* Ability to manage workload and priorities effectively.
* Proficiency in Microsoft Office and web applications.
* Educated to ‘A’ level/NVQ 3 or equivalent through experience.
For more information about us, visit: Climate, Environment and Customer Services
Why Essex?
Essex offers a dynamic public service environment covering over 1,420 square miles and serving 1.8 million residents. We focus on transformational change, innovation, and delivering value. Recognized for productivity, we are committed to inclusivity and community development. Details on devolution and local government reorganisation can be found on our careers site.
We are proud to be a Disability Confident Leader and support fair recruitment practices. Reasonable adjustments are available during the application process. We also welcome veterans and care leavers to apply.
Benefits include support for unpaid carers and flexible working options. We uphold high standards of integrity and ethics, aligned with the Nolan principles. Employment may require a DBS check, with registration to the DBS update service at your expense. More info at https://www.gov.uk/dbs-update-service.
We are committed to safeguarding the welfare of children and vulnerable adults. All employees and volunteers share this commitment.
Stay updated on opportunities and news by joining The Essex Talent Community. For queries, contact christine.simmons@essex.gov.uk.
Follow us on Facebook, Twitter, Instagram, and LinkedIn. More details are available on our careers page.
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