The Hotels
RBH is proud to operate two of Edinburgh’s most iconic hotels, now officially part of the globally recognised Marriott International brand. The Edinburgh Grand, located in the heart of the city’s vibrant New Town, has been reimagined as part of The Luxury Collection, reflecting its timeless elegance and rich character. Meanwhile, Old Town Chambers, with its unique blend of heritage charm and contemporary design, now forms part of the premium Autograph Collection, known for celebrating distinctive, one-of-a-kind hotels.
Revenue and Reservations Manager
We are seeking a commercially focused and analytical Revenue and Reservations Manager to join our team at an exciting and transformative time. This is a fantastic opportunity to play a pivotal role in maximising revenue performance and driving the commercial success of two of Edinburgh’s most iconic properties – The Edinburgh Grand and Old Town Chambers – now operating under Marriott International’s prestigious luxury and premium brands.
As part of this evolution, you will have the unique chance to shape the pricing, distribution, and reservations strategy for these hotels on the global stage, leveraging the power and reach of the Marriott Bonvoy loyalty programme and collaborating closely with Marriott’s regional and global revenue teams. You will lead the optimisation of revenue across rooms and ancillary streams, while ensuring our reservations function delivers exceptional service and efficiency.
Why This Role Matters?
It’s a rare chance to be part of a transformational journey, bringing two beloved Edinburgh landmarks into the global spotlight. With the support of one of the world’s leading hotel brands behind you, you’ll be empowered to make a real impact, shape strategy, and contribute to the success of a remarkable brand transition.
What You’ll Be Doing
Reporting into the General Manager, you will be leading and executing revenue management and reservations strategies for both hotels, ensuring maximum profitability and exceptional guest booking experiences.
Optimise & Drive Revenue
· Develop and implement strategic pricing and inventory management across all distribution channels to maximise revenue and market share.
· Utilise Marriott’s revenue management systems and tools to forecast demand, optimise rates, and manage availability.
· Lead daily, weekly, and monthly revenue strategy meetings, providing insights and recommendations based on market trends and performance data.
· Monitor competitor activity and market conditions to proactively adjust strategy.
· Work closely with Sales and Marketing to create packages and promotions that drive occupancy and revenue.
Lead Reservations Excellence
· Oversee the day-to-day operations of the reservations department, ensuring prompt, professional, and personalised service to all guests and clients.
· Implement efficient processes to manage individual and group bookings, ensuring accuracy and maximising conversion rates.
· Train, coach, and develop the reservations team to uphold service excellence and meet performance targets.
· Maintain accurate records of bookings, guest profiles, and rate agreements, ensuring data integrity across systems.
Collaborate & Innovate
· Collaborate with Marriott’s revenue and distribution teams to ensure alignment with global strategies and brand standards.
· Partner with Sales, Marketing, and Operations to ensure cohesive commercial planning and execution.
· Identify and implement innovative revenue opportunities, from upselling and cross-selling initiatives to ancillary revenue streams.
· Manage revenue and reservations activities within set budgets, ensuring strategic investment for maximum impact.
· Support with on-property activations and hotel initiatives that impact occupancy and ADR.
About You
· Revenue expertise: Experience in revenue management, reservations, or a commercial role within hospitality is essential.
· Analytical mindset: Strong ability to interpret data, forecast demand, and make informed decisions.
· Tech-savvy: Experience using revenue management systems, PMS platforms, and distribution channels.
· Organised and detail-oriented: Able to manage multiple priorities while maintaining accuracy.
· Collaboration skills: You thrive in a team, working with multiple stakeholders, including brand, sales, and operations teams.
· Communication skills: Strong written and verbal abilities to present ideas and strategies clearly.
· Innovative thinking: A proactive approach to finding new revenue opportunities and improving processes.
This role is ideal for a Reservations Manager or Assistant Revenue Manager ready to take the next step, or an experienced Revenue Manager seeking a high-profile role with autonomy and ownership.
Why You’ll Love This Role
It’s an opportunity to shape the commercial success of two of Edinburgh’s most iconic hotels as they enter an exciting new era. You’ll be part of a team that values strategy, innovation, and collaboration, with the chance to lead impactful projects, gain hands-on experience, and work in a dynamic, fast-paced environment.
Plus, you’ll be backed by RBH’s supportive culture—a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Perks You’ll Love:
Discounted hotel stays for you and your loved ones—yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme—earn up to £250 per referral.
Wagestream—flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.