Overview
We are looking for an experienced UX Researcher to deliver high quality standard work audits and risk assessment activities within the Global Last Mile Supply Chain. This role supports standard work compliance across North America (NA), Europe (EU), Japan (JP) and Rest of World (ROW) as well as other operational nodes, within the Global Standards and Customer Excellence (GSCE).
Responsibilities
* Be part of the Worldwide Audit team focused on audit user behavior and how to create the most effective audits.
* Apply specialized knowledge in conducting research studies using a range of methodologies and practical experience with a breadth of research methods and tools to solve or inform business problems.
* Optimize all phases of research: defining research objectives, identifying target users, protocol development, data collection, analysis, and synthesis.
* Understand a broad range of analytic techniques and know when to use them, synthesizing difficult or medium-to-large data sets into actionable insights.
* Provide insights into market opportunities and work backward from the customer to understand audit platform features, detailed functional requirements, and end user needs.
* Articulate customer pain points, make recommendations to resolve them, and champion customer insights that impact products.
* Create and deliver research reports, user quotes, and/or videos with consistent high quality.
Basic Qualifications
* 5+ years proven success leading User Research projects with demonstrated impact
* Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
* A strong research portfolio demonstrating past work experience and deliverables
* Experience conducting both strategic and tactical research studies
* Proven track record of influencing product decisions through research insights
Preferred Qualifications
* MS in Human Factors, HCDE, or Cognitive Psychology
* Experience with AI/ML and LLM-based technologies research
* Strong quantitative data analysis and statistical skills
* Exceptional ability to communicate complex concepts clearly and persuasively across different audiences and levels
* Experience working in fast-paced, ambiguous environments
* Experience conducting global research studies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the privacy notice or accommodations information for more details. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.
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