We are looking for a Supervisor to join the York team on a 32‑hour permanent contract.
Responsibilities
* Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do.
* Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni‑channel selling, gathering customer data, and recommending add‑on purchases.
* Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement.
* Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store.
* Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services.
* Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business.
* Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health and safety, GDPR, cash handling, key holder responsibilities and store safety standards among others.
* Being a key holder for the store and having sole responsibility for running the store when required.
Qualifications
Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills.
Driving sales, thinking commercially, and working towards KPIs will be really important to you and is key to this role.
Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.
Benefits
* Hourly rate: £13.60
* 31 days (FTE) paid annual leave, increasing with length of service
* Uniform allowance
* Attractive 50% employee discount
* Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
* Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
* Enhanced family leave policies
* Pension Scheme with generous 7% employer contributions
* Life assurance programme
* Learning and Development opportunities
* Do Good Things with our two days per year paid volunteering opportunities
* Employee networks to develop and provide support to our people, including the Inclusion Network
* 100’s of savings on top retailers and gym memberships through our discount hub
Equality, Diversity and Inclusion
We are an inclusive employer and invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives – diversity of thought helps us to grow. We want to see you excited to come to work every day. We’ll assist with any adjustments to our recruitment process and beyond. Please email careers@seasaltcornwall.co.uk – we’re not accepting CVs over email.
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