Independent Living Team Leader £33,740.44 Milton Keynes Permanent, Full Time At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen. Leading a dedicated team of advisors, you’ll ensure our customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team. Salary: £33,740 per year Contract: Permanent, full time Your week: 36.25 hours (Monday to Friday 8.45am – 5pm) Location: Hybrid, with a weekly presence in our Milton Keynes office. Snapshot of your role * Welcome new customers, helping them settle in and understand the support available. * Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears. * Support customers with property repairs, escalating issues when needed. * Carry out and review risk assessments, raise safeguarding referrals, and monitor cases. * Maintain accurate customer records, updating quarterly and keeping clear notes of interactions. * Ensure customer engagement through forums, coffee mornings, and activi...