Customer Assistance Co-Ordinator - Medical Assistance Hub (6-Month FTC) Croydon (Hybrid: Office & Home) | 35 hours/week, shift-based Flexible and committed to working shifts between 7:00 AM - 10:00 PM Monday-Sunday. £14.84 per hour Make a real difference in people's lives. At Allianz Partners, we're here to help customers when they need it most. As a Customer Assistance Co-Ordinator in our Medical Assistance Hub, you'll be the reassuring voice on the phone, helping customers navigate medical and assistance requests with professionalism, empathy, and speed. This is a 6-month fixed-term contract - a fantastic opportunity to gain hands-on experience, build skills, and work with a global brand in a high-impact, customer-focused environment. What you'll be doing Handle inbound and outbound calls, providing professional, friendly, and supportive assistance. Deliver proactive solutions in line with client expectations. Manage tasks efficiently, ensuring customers receive timely and appropriate support. Escalate and handle complaints following FCA guidelines where required. Participate in team meetings, coaching, and development opportunities. Keep up to date with product, technical, and procedural knowledge to support customers effectively. About you We're looking for people who are: Customer-focused, empathetic, and calm under pressure. Strong communicators, confident in handling both routine and complex conversations. Organised, proactive, and able to manage multiple tasks simultaneously. Flexible and committed to working shifts between 7:00 AM - 10:00 PM Monday-Sunday, with occasional night shifts 9:00 PM - 7:30 AM. Motivated to learn, grow, and make an impact in a dynamic team environment. Hybrid Working & Equipment Work from our Croydon office (102 George Street, CR9 6HD) and remotely. IT equipment provided (PC, dual screens, keyboard, mouse). A reliable internet connection is required for remote work. Why join us for 6 months? Gain hands-on experience in medical assistance and customer care with a leading global brand. Develop transferable skills in problem-solving, crisis management, and customer service. Make a real impact for customers in critical situations. Opportunity to stand out for future roles within Allianz Partners after the contract ends. Please note: This role is office-based in Croydon at least part of the time and does not offer fully remote working. Only apply if you can commute reliably .