Helpdesk Coordinator Our client, a busy Building Services Company, is seeking an experienced Helpdesk Coordinator to manage incoming reactive maintenance jobs and support the smooth running of the service department. Key Responsibilities * Raise remedial and reactive maintenance jobs * Liaise with engineers to ensure timely job progression * Input and update data accurately within the system * Monitor workflow and progress of both reactive and PPM (Planned Preventative Maintenance) tasks * Ensure KPIs are maintained at 95% or higher * Cost jobs on the internal system * Chase subcontractors for completion paperwork and file documents as required Skills & Experience Required * Prior helpdesk or service coordination experience, ideally within building services or a similar industry * Ability to remain confident, calm, and logical in a fast-paced working environment * Strong organisational skills with excellent attention to detail * Computer literate with the ability to learn new systems quickly * Excellent telephone manner and communication skills Hours of Work 08:30 – 17:30, Monday to Friday (1-hour lunch break) Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that...