Job overview
York Teaching Hospital Facilities Management are seeking to appoint an ID and Car Parking Administrator to join the Estates & Facilities teams across York and Scarborough Hospitals.
We are looking for someone who has excellent customer service skills and has the willingness to help everyone they come in contact with.
The role is part of the ID & Car Parking function and working alongside and reporting to the Deputy Resources Customer Service Manager, you will be providing professional administrative support to the Deputy Resources Customer Service Manager and the wider admin team. This involves covering the hospitals' requirement for producing NHS identification passes and parking permits, whilst also handling other general car parking and door system enquiries, including any additional admin functions, indicative of this pay banding.
This post will provide an opportunity to further develop your knowledge and skills and we are looking for someone who will want to progress their career.
Main duties of the job
You will be required to work as part of a team but also exercise initiative on your own within set parameters. We are seeking a person with good attention to detail and with excellent organisation and filing skills.
The role is customer facing and does require you to demonstrate excellent customer service skills and rapport. You are also required to create positive working relationships with the departments within the trust. You will deal with a wide range of queries and this will need to be done effectively, within a fast paced environment.
Previous administration/secretarial experience would be preferred, and you should have the enthusiasm and willingness to learn quickly. You will have a professional approach to your work and will have excellent written and verbal communication skills. Prior experience in handling cash and following financial policies would also be preferred.
Previous experience using electronic systems such as creating ID Badges or monitoring restricted access systems would be beneficial although full training will be provided. The post holder may also be required to attend meetings and take minutes.
The successful candidate must be computer literate preferably in word documents, excel spreadsheets, management structures and PowerPoint.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
·Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
·27 days holiday rising to 33 days (depending on NHS Trust service)
·A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
·A variety of different types of paid and unpaid leave covering emergency and planned leave
·Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
·NHS Car Lease scheme and Cycle to Work scheme
·An extensive range of learning and development opportunities
·Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:
art of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
1. Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience
Desirable criteria
2. ECDL Qualification
Skills and Attributes
Essential criteria
3. Able to organise and prioritise own workload
4. Possess a range of communication skills
5. Able to function effectively as part of a Team
Experience and Knowledge Required
Essential criteria
6. Previous Secretarial/ Administrative experience (6 months minimum)
Desirable criteria
7. Previous Office/Administrative experience in an NHS environment
8. Previous experience of Supervising others/ the work of others