Job Description:
Administrator / Receptionist
Location: BUPA London West End Health and Dental Centre, London W1W 8HR
Contract: Permanent – Full Time - 40 hours a week
Hours: Monday to Saturday. Shifts: 7:00am to 4:00pm, 8:00am to 5:00pm and 9.30am to 6.30pm and 11:00am to 8:00pm (Tuesday only) on a rota basis.
Salary: up to £29,300 per annum, plus benefits
We make health happen:
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
You’ll help us make health happen by:
We are recruiting for reliable Administrator/ Receptionist with exceptional customer services skills and an approachable professional manor to join our established team.
You will be the first point of to all of our customers and visitors. You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
Additional duties include.
1. Managing all reception areas.
2. Actively meeting and greeting patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the clinic.
3. Issuing Medical Record Numbers, front sheets, labels, making up medical records and other administrative documents as required.
4. Providing efficient and effective administrative support during our user’s clinics or tests, or procedures.
5. Dealing with letters of guarantee and liaise with insurance companies and Embassies as required.
6. Responding to all enquiries or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner.
7. Ensuring that all staff and Patients are fully aware of charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental procedures.
8. Making follow-up bookings for patient after the appointment.
9. Assisting patients with booking further tests or consultations.
Key Skills / Qualifications needed for this role:
10. Administration experience.
11. Proven experience of delivering customer services to an exceptionally high standard.
12. Good communication and strong interpersonal skills.
13. Excellent telephone manner.
14. Excellent organisational skills and attention to detail.
15. Able to work on own initiative, prioritise work and meet deadlines.
16. Good timekeeping but prepared to be flexible.
17. Ability to work under pressure and remain calm.
18. Natural ability to empathise with patients and demonstrate a genuine care.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
19. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
20. Bupa health insurance as a benefit in kind
21. An enhanced pension plan and life insurance
22. Support with travel costs via a season ticket loan or cycle2work
23. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.