Academe IT Ltd is looking for a qualified IT Technician to join our growing team. The ideal candidate will have a passion for technology and will be able to utilize their skills to help customers solve their business issues. Do you want to have an impact on future generations? Do you want to be able to influence learning technology to help growing minds expand? Join Academe IT Ltd as an IT Support Technician and be that guiding light that helps teachers mould the future and inspire the pupils to attain their goals. We have a full-time term time only opportunity for an IT support technician to provide onsite support to schools in the West Midlands. You will be expected to handle all the technology issues within our schools and be able to advise them on how they can improve in making teaching and learning easier. You will need to have experience working with servers, desktops, networks, broadband, VOIP and be confident working with unfamiliar software. You could be asked to resolve any technical issue. Just as important is the ability to communicate with people of varying abilities. As travel is involved, you will require your own transport. When not onsite you would be expected to be on helpdesk duties, responding to tickets logged by the schools and other clients. You will be expected to undertake other tasks that are pertinent to business operations. KEY RESPONSIBILITIES: School Technician Key Responsibilities Install, configure and maintain workstations Install, configure, and maintain peripherals (e.g. printers, scanners, projector, cameras, etc.) Maintain servers, AD, GPOs, file shares, permissions, and other server functions Check, maintain and test backup solutions Check, maintain and update anti-virus solutions Monitoring event logs and network activity Maintain switches, hubs, routers, and other network devices Install, configure and maintain software Provide relevant and cost-effective advice Maintain cordial relationships with customer site liaison and the customers users Liaise with third party suppliers used by the customer Assist in the maintenance of records (e.g. inventory, support requests, etc.) Maintain company documentation concerning customer site Any other duties stipulated by the company or customer Helpdesk Technician Key Responsibilities Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes, and updates KEY SKILLS & PERSONAL REQUIREMENTS Basic professional phone manners An active listener and a problem solver Be able to work on their initiative Demonstrate practical knowledge and problem-solving strategies Maintain focus under high-pressure situations Have high-quality inter-personal skills Have sensitivity to the different levels of expertise amongst client users Keep abreast of new developments in software and hardware The ability for self-directed learning Own Transport essential ESSENTIAL SKILLS Organisational skills IT support skills Microsoft server and active directory management Microsoft desktop management Microsoft 365 management Microsoft application management JOB TYPE This is Full-time term time only postion. You will have all school holidays off. Full Enhanced DBS will be required. Job Types: Full-time, Fixed term contract Contract length: 12 months Expected hours: 30 per week Benefits: Company events Company pension Free parking Schedule: Monday to Friday Ability to commute/relocate: Birmingham: reliably commute or plan to relocate before starting work (required) Work Location: In person ADZN1_UKTJ