Overview
Join to apply for the Total Loss Claims Advisor role at Solus - an Aviva company.
Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!
Responsibilities
* Manage a portfolio of Aviva policyholder’s total loss claims through to settlement
* Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors
* Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle
* Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction
* Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment
* Promote customer satisfaction through attentive and compassionate service
* Becoming a valued member of an established team, growing strengths by working collaboratively and maintaining excellent team morale
Why join Solus?
Solus, owned by Aviva, is a UK leader in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. They have an award-winning apprenticeship programme and other recognised industry awards.
Benefits
* Competitive salary based on location, skills, experience, and qualifications
* Bonus opportunity tied to your performance and Solus’ overall success
* Company pension scheme with employer contributions
* 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days
* Save money with up to 40% discount on Aviva products and other retailer discounts
* Share in Aviva’s success through the Aviva Save As You Earn scheme
* Supportive policies including parental and carer’s leave
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Engineering, Customer Service, and Administrative
* Industries: Engineering Services, Insurance, and Administrative and Support Services
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Warrington, England, United Kingdom
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