Job Introduction
About the Role
First Class Team Leader at Cathay Pacific Terminal 3 Heathrow Airport
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
Role Responsibility
* To greet and welcome customers
* To ensure that Service Standards and Procedures are always followed.
* To ensure all tables in dining area is set up according to Company’s high standard and agreed specification.
* To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
* To ensure tables are cleaned and always cleared.
* Train new and existing staff on customer service practices
* Resolve any issues or complaints from customers in a professional and efficient manner
* Inspect dining facilities and equipment for cleanliness and compliance with health and safety guidelines
The Ideal Candidate
* Excellent understanding of dining etiquette and customer service principles
* Exceptional communication skills to effectively communicate and engage to guests
* Exceptional leadership skills to be able to motivate team members
* Ability to work in a fast paced environment and work under pressure maintaining a courteous approach
* Professional appearance and demeanour reflecting the high standards of the establishment
* Must be knowledgeable and about the food and beverage service
* Must have a keen “eye to detail”
* Must be able to multitask
Package Description
* 40 hours per week
* £ per hour
* Many employee benefits, rewards and recognition.