Overview
Join our team at M&S as a Customer Assistant in the Foods section. You will be a champion of our high-quality products, great value offers, and excellent customer service. We’re looking for passionate individuals who take pride in knowledge of M&S Food products and enjoy sharing it with customers.
Work pattern
Sunday 07:00-16:00
Monday 16:00-22:00
Location: Bidston Moss Foodhall, Merseyside, United Kingdom
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor daily sales targets, promotions, and selling opportunities
* Proactively engage with customers to understand their needs and deliver remarkable service
* Build expert product knowledge to recommend our products and services
* Utilise available digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality
* Open to feedback and proactive about improvement
* Ability to plan and manage own workload
* Strong communication skills
* Adaptable to changing situations
* Good digital capability
Qualifications and Requirements
* Entry level role
* Part-time employment
* Experience in customer-facing roles is desirable but not required
People, Diversity and Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and will make reasonable adjustments to the recruitment process where needed.
Notes
If you consider yourself to require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying. We will make every effort to ensure a fair and transparent assessment process.
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