Blue Light Card. Individually great, together unstoppable
The Role and the Team
We’re looking for a proactive and commercially aware Revenue Operations Manager to join our growing team, reporting to the Revenue Director. This is a hands-on, mid-level role where you’ll be at the forefront of driving performance – streamlining operations, generating actionable insights, and building scalable, self-serve reporting infrastructure to unlock growth.
Our Revenue team is small but mighty, and sit right at the heart of the trading and performance engine. Far from a back-office function, they maximise commercial impact across the business, owning reporting, analysis, automation and process optimisation across the commercial function, and make sure every action is informed by clear insight.
What You’ll Do
* Manage trading performance and reporting, ensuring we’re on track, avoiding unforced errors, and spotting opportunities early
* Optimise internal reporting structures and workflows to reduce friction, improve transparency, and enable faster decision-making
* Build, evolve and maintain dashboards, models and scorecards that put performance data at our fingertips
* Work with developers to maximise automation and unlock greater value from our CRM
* Partner with senior stakeholders to identify commercial opportunities, prioritise projects, and track progress against targets
* Collaborate with commercial, marketing and partnerships teams to evaluate campaign performance and support tactical optimisation
* Encourage the use of AI and automation tools to streamline recurring tasks and free up the team to focus on growth
* Support ad hoc commercial projects and strategic reviews, providing insight to help shape recommendations
What You’ll Bring
* Proven experience in a RevOps or similar commercially-oriented operations or analytics role, ideally in a fast-paced digital or marketplace environment
* Strong Excel and analytical skills, with experience in business modelling, dashboards, and familiarity with tools such as SQL, Python, Power BI, Looker or BigQuery
* A good understanding of CRM systems (Salesforce, HubSpot or similar) and a passion for automating processes and leveraging AI to unlock insights
* A strong quantitative foundation, whether through formal study, professional consulting experience, or hands-on analytical work
* A proactive, self-starting approach: motivated, considered, and committed, applying first-principles thinking to solve problems
* Collaborative and coachable, with a growth mindset and the ability to translate complex data into clear, actionable insights for senior stakeholders
Our Culture
Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.
We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.
What We Offer
* Hybrid working and flexible hours
* Free parking and EV charging onsite at HQ
* 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
* A company bonus scheme
* Your own Blue Light Card and exclusive access to thousands of discounts
* Generous funded BUPA medical insurance covering pre-existing conditions
* Group auto-enrolment pension plan
* Enhanced parental leave and absence leave
* Healthcare cashback plan
* Employee assistance programme (including mental health support) and mental health first aiders
* Great social events e.g., festive party, summer party, team socials, sports matches
* Regular company-wide recognition events e.g. Monthly Light’s Up and the Shine awards
* Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
* Onsite gym at HQ (including access to free HIIT & stretch classes)
* Strong learning and development culture, with access to a personal growth fund
#LI-Hybrid