Job Summary
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires a proactive individual with strong organisational skills and the ability to multitask effectively in a busy office environment.
Benefits of Joining Our Team
* DBS check funded by the practice.
* Paid birthday off (in addition to annual leave entitlement)
* Employee Discount
* Christmas Bonus
* Friendly, professional working environment with a caring and passionate team
* Free onsite parking
* Modern practice with air conditioning
Responsibilities
* Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
* Establish and maintain productive working relationships with all members of the dental team
* Liaise with the practice manager on all matters concerning administration, pay and service conditions
* Assist with the supervision of the trainee receptionist in the practice
* Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
* Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
* Receive and deal with patients and visitors in a pleasant and prompt manner
* Keep patients informed of any delays
* Notify dentists/hygienists of patients' arrivals
* Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
* Prepare patient records for each clinician.
* Collect and record patient payments and pursue any debts in accordance with the practice payments policy
* Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
* Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
* Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
* Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
* Keep the office, patient's toilet and reception area tidy and welcoming
* Assist throughout the practice and perform such other tasks as reasonably requested by the principal/practice manager
* Perform Decontamination duties - Training will be provided (Hepatitis B Vaccination and antibody testing will be provided by the practice).
Skills
* Strong organisational skills with the ability to prioritise tasks effectively
* Excellent phone etiquette and interpersonal communication skills
* Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
* Attention to detail in data entry and clerical tasks
If you possess these skills and are eager to contribute to a dynamic team, we encourage you to apply for this exciting Receptionist position.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.50 per hour
Expected hours: No more than 40 per week
Work Location: In person