Alcumus is seeking a Customer Support Technician to join their team. As a key member of the Customer Support team, you will play an essential role in driving the success of Alcumus by ensuring customers have a seamless and exceptional experience.
The role is based in Bath, UK, and the compensation is £24,720 / year. As a Customer Support Technician, you will be responsible for:
* Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone.
* Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to the HR team for further support.
* Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of the service during onboarding calls.
* Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance products.
* Collaborating with the team, sharing insights and knowledge to continuously improve software and processes.
To be successful in this role, you will need outstanding communication skills, keen attention to detail, master multitasking skills, problem-solving prowess, and a team player with a collaborative spirit.
In return, Alcumus offers a hybrid workplace policy, personal health and wellbeing benefits, future planning benefits, and a commitment to diversity and inclusion. If you are interested in this role but do not feel you meet all the requirements, the recruitment team will assess and review all applications against the role and business needs.
Alcumus is an equal-opportunity employer and is committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, color, region, creed, national origin, or sex.
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